Frequently Asked Questions
Everything you need to know about your SOLE PLAY experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are attached for a full refund.
Are your products authentic?
Yes, SOLE PLAY guarantees 100% authenticity for every product we sell. We source directly from authorized distributors and brands.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.